Updated: 3 September 2026
Contact for complaints and returns
Gamers Together s.r.o.
Chudenická 1059/30, Hostivař, 102 00 Prague 10, Czech Republic
Company ID: 24361585, VAT ID: CZ24361585
E-mail: info@gamerstogether.cz
Phone: +420 603 266 267
Complaints about defective goods
A consumer may report a defect that appears within two years of receiving the goods. If the defect appears within one year, the goods are presumed to have been defective already on receipt, unless the nature of the goods or of the defect rules this out.
In your message, state the order number, the description of the goods, a description of the defect, how you would like the complaint resolved and your contact details. Attach photographs where possible. You can submit a complaint by e-mail or at the address above.
Depending on the nature of the defect, you may request repair or replacement. You may request a reasonable discount or withdrawal from the contract in particular where the defect cannot be remedied, where it recurs, where it has not been remedied within a reasonable time, or where it constitutes a material breach of contract. Withdrawal from the contract is not possible for an insignificant defect.
We will issue you a confirmation that the complaint has been received. We will handle the complaint, including remedying the defect, without undue delay and within 30 days at the latest, unless we expressly agree on a longer period with you. If the complaint is upheld, you are entitled to reimbursement of the costs reasonably incurred.
Returning goods without giving a reason
For purchases made online, a consumer may withdraw from the contract within 14 days of receiving the goods. It is enough to send the notice to info@gamerstogether.cz within that period. You then send the goods to the address above within 14 days at the latest. The cost of the return is borne by the buyer.
You may try the goods out much as you would in a physical shop. You are, however, liable for any decrease in their value caused by handling beyond that. We will refund the payments received, including the cost of the cheapest delivery method offered, within 14 days of the withdrawal at the latest; we may wait with the refund until we receive the goods or proof that they have been sent.
The right of withdrawal does not apply to goods genuinely made to your individual specification or adapted to your personal needs. Simply choosing a size or a standard variant, or placing a pre-order, does not on its own create this exception.
You will find the details in our terms and conditions.
Out-of-court dispute resolution
If a dispute cannot be resolved directly, a consumer may submit a proposal for out-of-court resolution to the Czech Trade Inspection Authority, ADR department, via coi.gov.cz.
This English text is a translation for your convenience. In the event of any discrepancy, the Czech version of this page prevails.