Terms and conditions

Effective from: 13 August 2026

1. Introductory provisions and identification of the seller

1.1  These terms and conditions (the „terms and conditions“) of the company

Gamers Together s.r.o.

with its registered office at Chudenická 1059/30, Hostivař 102 00, Prague 10

Company ID: 24361585 · VAT ID: CZ24361585

registered in the Commercial Register kept by the Municipal Court in Prague under file no. C 439860

contact e-mail: info@gamerstogether.cz  · phone: +420 603 266 267

address for delivery and return of goods: Chudenická 1059/30, Hostivař 102 00, Prague 10

(the „seller“) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the „Civil Code“), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (the „purchase contract“) concluded between the seller and another natural or legal person (the „buyer“) through the seller’s online shop at gamerstogether.cz (the „e-shop“).

1.2  Through the e-shop the seller sells in particular clothing, accessories and other promotional items (merchandising) of its own brand.

1.3  A consumer means any individual who concludes a contract with the seller outside the scope of their business activity or outside the scope of the independent exercise of their profession. Provisions of these terms and conditions marked as applying only to a consumer do not apply to other buyers.

1.4  Provisions departing from the terms and conditions may be agreed in the purchase contract. Departing arrangements in the purchase contract take precedence over the provisions of the terms and conditions.

1.5  The terms and conditions form an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in Czech. The purchase contract may be concluded in Czech.

1.6  The seller may change or supplement the wording of the terms and conditions. This provision does not affect rights and obligations arising during the effectiveness of the previous wording of the terms and conditions. For a particular order, the wording effective on the day the order was sent is decisive.

2. User account

2.1  On the basis of the buyer’s registration in the e-shop, the buyer may access their user interface (the „user account“). Goods can also be ordered without registration, directly from the web interface of the e-shop.

2.2  The buyer is obliged to give correct and truthful details both on registration and when ordering, and to update them whenever they change. The seller considers the details given by the buyer to be correct.

2.3  Access to the user account is secured by a user name and a password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account and is not entitled to allow third parties to use the account.

2.4  The seller may cancel the user account, in particular where the buyer has not used it for more than 24 months, or where the buyer breaches their obligations under the purchase contract or these terms and conditions.

2.5  The buyer acknowledges that the user account need not be available continuously, in particular with regard to necessary maintenance of hardware and software equipment.

3. Conclusion of the purchase contract

3.1  All presentation of goods placed in the e-shop is of an informative nature and the seller is not obliged to conclude a purchase contract in respect of those goods. Section 1732(2) of the Civil Code does not apply.

3.2  The e-shop contains information about the goods, including the prices of individual goods and the cost of returning goods where, by their nature, they cannot be returned by ordinary post. Prices of goods are stated including value added tax and all related charges. Prices of goods remain valid for as long as they are displayed in the e-shop. This provision does not limit the seller’s ability to conclude a purchase contract on individually agreed terms.

3.3  The e-shop also contains information about the costs associated with packaging and delivery of the goods and about payment methods. The information about the costs associated with packaging and delivery of the goods stated in the e-shop applies only where the goods are delivered within the territory of the Czech Republic, unless stated otherwise.

3.4  To order goods, the buyer completes the order form in the e-shop. The order form contains in particular information about the goods ordered, the method of payment of the purchase price, details of the required delivery method and information about the costs associated with delivery of the goods (together the „order“).

3.5  Before sending the order, the buyer is able to check and change the data entered into the order. The buyer sends the order to the seller by clicking the „Order with obligation to pay“ button. The seller considers the data given in the order to be correct.

3.6  Immediately after receiving the order, the seller confirms its receipt to the buyer by electronic mail to the address given in the order (the „confirmation of receipt of the order“). This confirmation is automatic and does not constitute acceptance of the order.

3.7  The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of the order, which the seller sends to the buyer by electronic mail. The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, expected delivery costs), to ask the buyer for additional confirmation of the order.

3.8  Where the seller cannot meet one of the requirements stated in the order, it will send the buyer an amended offer to their e-mail address. The amended offer is considered a new proposal of a purchase contract and the purchase contract is in such a case concluded by the buyer’s confirmation of acceptance of that offer.

3.9  The seller reserves the right to withdraw from the purchase contract or not to accept the order where the goods are no longer manufactured or supplied, where there has been an obvious error in the price of the goods (i.e. the price differs obviously from the price usual for that type of goods), or where the price of the supplier of the goods has changed significantly. The seller will inform the buyer of this without delay and will return to them without undue delay all funds already paid.

3.10  The buyer agrees to the use of distance communication means when concluding the purchase contract. Costs incurred by the buyer in using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the buyer, and these costs do not differ from the basic rate.

4. Price of goods and payment terms

4.1  The buyer may pay the seller the price of the goods and any costs associated with delivery of the goods under the purchase contract in the following ways:

• cashless by payment card through the Stripe payment gateway
• cashless by transfer to the seller’s account no. 2703429785/2010

4.2  Together with the purchase price, the buyer is obliged to pay the seller also the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price is hereinafter understood to include the costs associated with delivery of the goods.

4.3  In the case of cashless payment, the purchase price is due within 7 days of conclusion of the purchase contract.

4.4  In the case of cashless payment, the buyer is obliged to pay the purchase price together with the variable symbol of the payment. The buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s account.

4.5  Any discounts on the price of goods granted by the seller to the buyer cannot be combined with each other, unless expressly stated otherwise.

4.6  The seller will issue a tax document – an invoice – to the buyer and send it in electronic form to the buyer’s e-mail address. The buyer agrees to this method of issuing and delivering the tax document.

5. Delivery of goods

5.1  Goods are delivered by the method chosen by the buyer in the order. The delivery methods offered and their prices are stated in the e-shop.

5.2  Where the seller is obliged under the purchase contract to deliver the goods to a place specified by the buyer in the order, the buyer is obliged to take delivery of the goods.

5.3  Goods in stock are usually dispatched by the seller within 2 working days of conclusion of the purchase contract, or, in the case of cashless payment, from the crediting of the purchase price to the account. For custom-printed goods, the production and dispatch period is usually 15 working days. These periods are indicative.

5.4  At the latest, the seller will deliver the goods to a consumer buyer within 30 days of conclusion of the purchase contract, unless the parties agree otherwise. If the seller does not deliver the goods within that period, the buyer may withdraw from the contract after providing the seller with an additional reasonable period for performance.

5.5  Where, for reasons on the buyer’s side, the goods have to be delivered repeatedly or by a method other than that stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery, or the costs associated with the other delivery method.

5.6  When taking delivery of the goods from the carrier, the buyer is obliged to check that the packaging of the goods is intact and, in the event of any defects, to notify the carrier without delay. If the packaging is found to be damaged in a way indicating unauthorised entry into the consignment, the buyer need not accept the consignment from the carrier.

5.7  The risk of damage to the goods passes to a consumer buyer at the moment the goods are taken over. For a buyer who is not a consumer, the risk of damage passes upon handing the goods over to the first carrier.

6. Withdrawal from the purchase contract by a consumer

6.1  A buyer who is a consumer has, in accordance with Section 1829(1) of the Civil Code, the right to withdraw from the purchase contract without giving a reason within 14 days. The period runs from the day on which the buyer, or a third party designated by them other than the carrier, takes delivery of the goods, or:

a) the last item of goods, where the buyer ordered several items of goods within a single order that are delivered separately;

b) the last item or part of a delivery of goods consisting of several items or parts.

6.2  To meet the deadline it is sufficient that the expression of will to withdraw from the contract was sent before it expired. The buyer may send the withdrawal from the purchase contract to the address of the seller’s registered office or to the seller’s e-mail address given in Article 1.1. The buyer may use the model form that forms Annex 1 to these terms and conditions; its use is, however, not obligatory.

6.3  The right to withdraw from the contract cannot be exercised among other things in the case of contracts under Section 1837 of the Civil Code, in particular a contract:

a) for the supply of goods manufactured to the buyer’s requirements or adapted to their personal needs — in the seller’s case this means in particular goods with individual printing, embroidery, a name, a nickname, a number or other personalisation at the buyer’s request;

b) for the supply of goods in sealed packaging which, for reasons of health protection or hygiene, is not suitable for return after the buyer has opened it;

c) for the supply of goods which, after delivery, have been irreversibly mixed with other goods;

d) for the supply of an audio or video recording or a computer program in sealed packaging, where the buyer has opened it.

Standard stocked goods in common sizes and versions are not an exception under point a) and withdrawal from the contract is possible for them.

6.4  In the event of withdrawal from the purchase contract, the purchase contract is cancelled from the outset. The goods must be returned to the seller without undue delay, within 14 days of withdrawal from the contract at the latest.

6.5  The costs associated with returning the goods to the seller are borne by the buyer, including where the goods cannot, by their nature, be returned by ordinary post.

6.6  If the buyer withdraws from the contract, the seller will return to them, without undue delay and within 14 days of withdrawal from the contract at the latest, all funds including delivery costs received from them under the contract, in the same way. The seller will return the funds received to the buyer in another way only if the buyer has agreed to it and if no further costs arise for them as a result.

6.7  If the buyer chose a delivery method other than the cheapest one offered by the seller, the seller will return to the buyer the delivery costs only in the amount corresponding to the cheapest delivery method offered.

6.8  The seller is not obliged to return the funds received to the buyer before receiving the goods back, or before the buyer proves to them that the goods have been sent to the seller.

6.9  The buyer is liable to the seller for any decrease in the value of the goods resulting from handling those goods other than as necessary to become acquainted with their nature, characteristics and functionality. The seller is entitled to set off unilaterally its claim for compensation for the damage incurred against the buyer’s claim for return of the purchase price.

In practice, for clothing: the buyer may try the goods on much as in a physical shop. Goods that have been worn, washed, ironed, damaged or soiled, or goods with the tags removed, represent a decrease in value for which the buyer is liable.

6.10  Where a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded subject to a resolutive condition that, if the buyer withdraws from the purchase contract, the gift contract in respect of that gift ceases to be effective and the buyer is obliged to return the gift provided to the seller together with the goods.

6.11  Until the buyer takes delivery of the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case the seller will return the purchase price to the buyer without undue delay, by cashless transfer to an account designated by the buyer.

7. Rights arising from defective performance

7.1  The rights and obligations of the parties regarding rights arising from defective performance are governed by the relevant generally binding legislation, in particular by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174b of the Civil Code and by Act No. 634/1992 Coll., on Consumer Protection.

7.2  The seller is liable to the buyer that the goods are free of defects on receipt. In particular, the seller is liable to the buyer that the goods:

a) correspond to the agreed description, type and quantity, as well as to the agreed quality, functionality and other agreed characteristics;

b) are fit for the purpose for which the buyer requires them and with which the seller has agreed;

c) are supplied with the agreed accessories and instructions for use;

d) are fit for the purpose for which goods of that type are usually used;

e) correspond in quantity, quality and other characteristics to the usual characteristics of goods of the same type that the buyer may reasonably expect, having regard also to public statements made by the seller or the manufacturer;

f) correspond in quality or workmanship to the sample or model that the seller provided to the buyer before conclusion of the contract.

7.3  A consumer buyer may report a defect that appears in the goods within two years of receipt. If the defect appears within one year of receipt, the goods are presumed to have been defective already on receipt, unless the nature of the goods or of the defect rules this out.

7.4  Where the goods have a defect, the buyer may request its removal. At their option they may request delivery of new goods without a defect or repair of the goods, unless the chosen method of removing the defect is impossible or, in comparison with the other, disproportionately costly.

7.5  The buyer may request a reasonable discount or withdraw from the contract where:

a) the seller has refused to remove the defect or has not removed it within a reasonable time after it was reported, in such a way as not to cause the buyer significant difficulties;

b) the defect appears repeatedly;

c) the defect is a material breach of contract;

d) it is evident from the seller’s statement or from the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the buyer.

The buyer cannot withdraw from the contract if the defect in the goods is insignificant; a defect is presumed not to be insignificant.

7.6  The buyer is not entitled to rights arising from defective performance where they caused the defect themselves, nor in the case of a defect of which the buyer was aware before taking delivery of the goods (in particular for goods sold at a lower price precisely because of that defect). Rights arising from defective performance further do not cover:

a) wear and tear of the goods caused by their usual use;

b) defects arising from unsuitable use, care or storage contrary to the manufacturer’s instructions (in particular washing, drying or ironing contrary to the information on the sewn-in label);

c) mechanical damage to the goods by the buyer;

d) usual differences in the shade of the print or material and minor deviations in dimensions within the production tolerance that do not affect the usable properties of the goods;

e) gradual fading of the print as a result of usual use and washing.

7.7  Making a complaint. The buyer exercises their rights arising from defective performance with the seller at the address given in Article 1.1 or electronically at the seller’s e-mail address. The moment of making a complaint is considered to be the moment the seller received the claimed goods from the buyer.

7.8  The seller is obliged to issue the consumer buyer with a written confirmation of when the complaint was made, what it concerns and what method of resolution is requested, and further a confirmation of the date and method of resolution of the complaint, or a written justification for rejecting the complaint.

7.9  The seller will decide on a complaint immediately, and in complex cases within three working days. The seller will handle the complaint, including removal of the defect, within 30 days at the latest from the day it was made, unless it agrees a longer period with the buyer. Expiry of that period in vain is considered a material breach of contract and the buyer has the right to withdraw from the contract or to request a reasonable discount.

7.10  Where a complaint is recognised as justified, the consumer buyer has the right to reimbursement of the costs reasonably incurred in making the complaint.

8. Delivery of communications

8.1  Communications may be delivered to the buyer at the e-mail address given in their order or user account.

8.2  In the case of delivery by electronic mail, a message is delivered at the moment of its receipt on the incoming mail server.

9. Out-of-court resolution of consumer disputes and supervision

9.1  The body competent for the out-of-court resolution of consumer disputes arising from the purchase contract is:

The Czech Trade Inspection Authority

Central Inspectorate – ADR Department

Gorazdova 1969/24, 120 00 Prague 2, Czech Republic

web: adr.coi.cz · e-mail: adr@coi.cz

A consumer buyer has the right to initiate out-of-court resolution of a dispute if they have not managed to resolve the dispute directly with the seller. This right may be exercised within 1 year of the day on which the buyer first exercised with the seller the right that is the subject of the dispute. The proceedings are free of charge; each party bears its own costs.

9.2  Supervision of compliance with the obligations under Act No. 634/1992 Coll., on Consumer Protection, is exercised by the Czech Trade Inspection Authority (coi.cz). Supervision in the area of personal data protection is exercised by the Office for Personal Data Protection (uoou.cz). Trade licensing supervision is carried out, within its remit, by the competent trade licensing office.

9.3  In relation to the buyer, the seller is not bound by any codes of conduct within the meaning of Section 1820(1)(n) of the Civil Code.

10. Protection of personal data

10.1  The seller fulfils its information obligation towards the buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR) through a separate document, Privacy policy, available at gamerstogether.cz/en/privacy-policy/.

10.2  The buyer agrees to the storage of so-called cookies on their device to the extent and under the conditions set out in the document gamerstogether.cz/en/privacy-policy/.

11. Reviews and ratings of goods

11.1  Where the seller publishes reviews from consumers alongside goods, it ensures their authenticity by the fact that:

• a review can only be submitted by a customer who actually purchased the goods in question through the e-shop, on the basis of a link sent to their e-mail after the order was delivered

12. Final provisions

12.1  If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. The choice of law under the preceding sentence does not deprive a consumer buyer of the protection afforded to them by provisions of the legal order from which it is not possible to depart by contract and which would otherwise apply in the absence of a choice of law.

12.2  If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provision is replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

12.3  The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible to third parties. It is made available to the buyer in the attachment to the order confirmation.

12.4  An annex to the terms and conditions is the model form for withdrawal from the purchase contract.

Annex 1 — Model form for withdrawal from the purchase contract

(complete this form and send it back only if you wish to withdraw from the contract)

Addressee:

Gamers Together s.r.o.

Chudenická 1059/30, Hostivař, 102 00 Prague 10, Czech Republic

info@gamerstogether.cz

I hereby give notice that I withdraw from the contract for the purchase of the following goods:

• Description of goods: …………………………………………..
• Order number: …………………………………………..
• Date of order: …………………….. Date of receipt: ……………………..
• Consumer’s name and surname: …………………………………………..
• Consumer’s address: …………………………………………..
• Account number for the refund: …………………………………………..

Consumer’s signature (only if this form is sent on paper): ……………………..

Date: ……………………..

This English text is a translation for your convenience. In the event of any discrepancy, the Czech version of this page prevails.