If you play Crimson Desert on Xbox and have been staring at an empty inventory where your DLC pre-order bonus and Twitch Drops rewards should be, there is finally good news. Pearl Abyss confirms the problem has been resolved and you can claim everything in game.
What was broken
Xbox users were unable to claim DLC pre-order bonuses or Twitch Drops rewards in game. The bug sat on the Known Issues list for a while and the team kept investigating it – we covered the state of things back when the Xbox rewards issue was still open.
How to claim your rewards now
The fix is not automatic – you have to go grab the items yourself. Here is the exact procedure Pearl Abyss describes:
- Update the game to the latest version, 2.05.00.
- In game, head to Menu > Others > Options > Add-on.
- Press the Refresh button.
- Collect your rewards from the list that appears.
If nothing shows up, double-check that the game really is on version 2.05.00 – the Refresh button only pulls the entitlements once the updated client is running.
What it means for you
Nothing in your save is affected and you do not need to replay anything. This was purely an entitlement delivery problem on Xbox, so once the rewards land in the Add-on list, that chapter is closed. The team also apologized for the inconvenience and thanked players for their patience.
Where to go next: our overview of all Crimson Desert news keeps track of every notice and hotfix, and the previous round of fixes is written up in the 2.04.08 patch notes.
FAQ
Version 2.05.00. Update the game first, otherwise the rewards will not appear.
Menu > Others > Options > Add-on. Press Refresh there and then take the items from the list.
No. You need to press the Refresh button in the Add-on menu and claim them from the list yourself.
According to the notice, the problem concerned Xbox users who could not claim DLC pre-order bonuses and Twitch Drops rewards in game.
Pearl Abyss added the resolution note on November 13, 2026.