A PlayStation Network outage can be confirmed in one place, and it takes less than a minute: the official service status page at status.playstation.com. Sony links to it from its support pages and lists it as the first step in its connection error guides, ahead of restarting the console and the router. Only when the page says everything is running does it make sense to look for the problem on your side.
Where to find the official service status
The page is called Network Service Status and shows the status for a specific country, so its country selector lets you switch both region and language. That matters: an outage doesn’t have to be worldwide, and the status for another country tells you nothing about yours.
The summary message at the top comes in several forms, and each one means something different.
| Message | What it means |
|---|---|
| All services are up and running | All services are running. The problem is on your end. |
| Some services are experiencing issues | Some services have a problem. Check which ones. |
| All services are experiencing issues | All services have a problem. |
| Some services are undergoing scheduled maintenance | Scheduled maintenance, meaning announced downtime. |
| Service is running / Service is not running | The status of an individual service in the list below the summary. |
Message wording as shown on the service status page on 11 September 2026. The separately tracked services that can be read from the page’s live data are Account Management, Gaming And Social, PlayStation Store, PlayStation Video and PlayStation Direct. Above them sits the overall status of the entire PlayStation Network.
For every ongoing outage, the page also gives details: affected platforms (PS5, PS4, PS3, PS Vita, web and others), affected services, start and end time, and the type, meaning whether it’s an outage or scheduled maintenance. That’s usually enough to decide whether it’s worth waiting or whether you should find something else to do tonight.
When the page says everything is running
Then it’s the console’s turn. You run the connection test in Settings, Network, Test Internet Connection. The connection itself is set up in Settings, Network, Settings, Set Up Internet Connection, where for Wi-Fi you pick the network and confirm with Connect, and for a cable you use the Set Up Wired LAN option and Connect.
One thing in the advanced settings deserves attention, because nobody expects it at home: the PS5 does support IPv6, but it doesn’t support IPv6-only networks. If your router is set to IPv6 only, you need to switch it to IPv4. The other advanced options when setting up a connection are IP Address, DHCP Host Name, DNS, MTU and Proxy, plus Multi Linking Operation on the CFI-7000 model series.
Sony’s steps for error NW-102417-5
This is the error code for a network connection timeout, and Sony has its own procedure for it. It goes step by step, starting with the simplest:
- Check the PlayStation status page for an ongoing outage or maintenance.
- Restart your PS5 and connect with a cable if you can. Set up the network again.
- On Wi-Fi, try moving the console closer to the router or removing obstacles between the devices.
- Turn off the router and modem, wait at least five minutes and turn them back on.
- Update the router firmware.
- Open TCP ports 80, 443, 3478, 3479 and 3480 and UDP ports 3478, 3479 and 49152 to 65535.
- Manually set a static IP address on your network.
- Temporarily switch your DNS to a public DNS.
- If none of that helps, the connection is most likely temporarily congested, according to Sony. Try again later.
The ninth point isn’t a dodge but the official end of the list. If you’ve gone through all eight steps and nothing has changed, Sony doesn’t offer any further at-home troubleshooting.
What an outage does to games you’ve bought
The most common symptom is a padlock on the game icon. Sony says it can mean a problem with the game license, and in its guide for locked games it also explicitly lists checking the service status page: if the page reports a problem, you need to wait until the services are back up and try again. That’s the direct link between an outage and a game that won’t start.
Sony’s full procedure for a locked game on PS5 looks like this:
- Make sure you’re signed in to the account you bought the game with. Your transaction history helps here.
- If the game is part of PS Plus, check that you have an active subscription and that the game is still in the catalog. How the subscription library changes is covered in the article on free games in PS Plus.
- If someone else on the same console owns the game, they need to have Console Sharing and Offline Play turned on.
- Check the PlayStation status page, and if a problem is reported, wait until the services are back up.
- Make sure you have the latest system software in Settings, System, System Software.
- Enable Console Sharing and Offline Play on the console.
- Restore your licenses with the Restore Licenses option.
- Start the console in safe mode and select Rebuild Database. How to get into safe mode is explained in the article for when your PS5 won’t turn on.
License restoration is done in Settings, Users and Accounts, Other, Restore Licenses, or via a shortcut: highlight the game in Game Library, press the options button and select Restore License. Sony guarantees that restoring licenses won’t touch your data and recommends it in three cases: when a game has a padlock (except when your PS Plus has simply expired), when a game or add-on can’t be found, and when a game crashes.
Console Sharing and Offline Play
The feature that lets digital games run even without a network connection is called Console Sharing and Offline Play. Sony describes it this way: anyone who uses this PS5 can play your games and your media even with the console offline, launch content you’ve bought and downloaded, and use some of your PS Plus benefits.
It depends on two conditions:
- Only on one PS5 at a time. If it’s active on another console, it has to be turned off there first. The first PS5 your account signs in to is activated automatically.
- Remote deactivation only once every six months. If you don’t have access to the console, you can do it through account management, but with this limit.
You turn it on in Settings, Users and Accounts, Other, Console Sharing and Offline Play. The whole mechanism and its limits are covered in the article on game sharing on PS5 and the primary console. What exactly falls under “some PS Plus benefits” is shown in the overview of PS Plus tiers.
What not to do during an outage
One specific thing can go wrong with bad timing. When a data transfer from PS4 to PS5 is in progress, Sony warns that you mustn’t turn off either the source or the target console, change network settings or run a connection test, because data may get corrupted or lost. Network troubleshooting in the middle of a transfer is exactly the kind of idea worth putting off. How the transfer works is explained in the article on transferring games and data from PS4 to PS5.
The second thing only looks like an outage. Some network features from the previous generation don’t work on PS5 regardless of service status: the PS4 tournaments feature doesn’t work on PS5, and In-Game Live from PlayStation isn’t supported. What else behaves differently with older titles is covered in the article on whether PS4 games work on PS5.
And third, something that does make sense: if the outage drags on, pick up a game that doesn’t need the network. There’s a selection in the overview of the best PS5 games.
FAQ
On the official service status page, status.playstation.com. It’s called Network Service Status, shows the status for a specific country, and lets you change the region with the country selector. The summary message at the top tells you whether everything is running, only some services are, or scheduled maintenance is underway.
From the page’s live data you can read Account Management, Gaming And Social, PlayStation Store, PlayStation Video and PlayStation Direct, with the overall PlayStation Network status above them. For an ongoing outage, the page also lists the affected platforms, the start and end time, and the type of event.
In Settings, Network, Test Internet Connection. It only makes sense once the status page says the services are running, because during an outage on Sony’s side the test won’t tell you anything useful about your own network.
If there’s a padlock on its icon, it can be a problem with the game license or with the network. For locked games, Sony lists checking the status page as one of the steps: if the page reports a problem, the fix is to wait until the services are back up and try again.
It restores the licenses for content you’ve purchased. You run it in Settings, Users and Accounts, Other, Restore Licenses, or via a shortcut with the options button on a game in Game Library. Sony guarantees that restoring licenses won’t touch your data and recommends it for locked games, missing content and games that crash.
Playing without a network connection is what the Console Sharing and Offline Play feature is for. Sony describes it this way: anyone who uses that PS5 can launch purchased and downloaded games even with the console offline. Only one PS5 can be active at a time, and the first one you sign in to is activated automatically.
The service status page only renders in the browser, and the list of tracked services can only be read from it reliably while an incident is ongoing, so it may include more services than listed above. More guides on consoles and accounts are in the PlayStation section on Gamers Together. Information verified as of 11 September 2026.