Xbox error codes: what 0x80… and 0x87… codes mean and how to fix them

An Xbox error code starting with 0x80… or 0x87… tells you roughly where the problem is: the game licence, a download, the network or an install on PC. This guide covers the 16 codes that have their own Microsoft support page, with when each one appears and what Microsoft says to do about it. It applies to Xbox One and Xbox Series X|S consoles and to the Xbox app on PC, as of 20 October 2026.

First step: the Xbox status page

For most codes, Microsoft’s first advice is to check the Xbox status page (XBOX status). If a service shows an alert, expand it, scroll down to Notifications and sign in, and you’ll get a message when the service is back up. When the problem is on Microsoft’s side, no console setting will fix it and you just have to wait.

If your code isn’t listed here, search for it using the search on support.xbox.com. Codes without their own Microsoft page are left out on purpose, because anything we could say about them would be guesswork. If the console won’t start at all, see our guide for when an Xbox won’t turn on, and if the controller is the issue, go to controller not working.

Console menu names are given exactly as Microsoft writes them. The path Profile & system > Settings > General comes up a lot in the tables below. Each code in this guide links to its Microsoft support page.

Game ownership and licences

This is the most common group. When you launch a digital game, the console checks that you have the rights to play it, and if it can’t, you see “The person who bought this needs to sign in” or “Do you own this game or app?”. Many of these errors go away with a home Xbox: once the game’s owner makes the console their home Xbox, everyone on it can play their games, even when the owner isn’t signed in.

Code	When it appears	What to do
0x803F9006	When starting a game or app on the console, with the message “The person who bought this needs to sign in”. The console can’t check usage rights.	Disc game: insert the disc. Digital game: sign in with the profile that bought it, or ask the person who installed it to sign in.
0x87DE2729	The same “The person who bought this needs to sign in” message.	Same steps as 0x803F9006. The owner can make the console their home Xbox: Settings > General > Personalization > My home XBOX > Make this my home XBOX.
0x803F8001	When launching a game on console or PC, with “Do you own this game or app?”. Usage rights can’t be checked, or the game has left Game Pass.	Status page, sign in to the Xbox network, have the owner sign in, insert the disc for disc games. Check your order history. On PC, restart as a last step.
0x82D40003	When launching a game, with “Do you own this game or app?”. Someone else owns the game, or the service can’t verify ownership.	Status page. Sign in with the profile that bought the game, or ask the owner to make this console their home Xbox.

With 0x803F8001, it’s worth checking your order history: Profile & system > Settings > Account > Payment & billing > Order history. If the game or add-on shows Canceled or Refunded, you no longer own it and it won’t start until you buy it again. If you were playing it through Game Pass and your subscription ended or the game left the catalogue, that’s exactly what the code means. Our Game Pass catalogue guide shows how to keep an eye on departures.

Downloads and installs on console

Code	When it appears	What to do
0x87E10BC6	When downloading, installing or launching a game. The game is temporarily unavailable, unavailable in your region or no longer in the catalogue.	Wait a few minutes and try again. Check the status page and whether the game is still in the Game Pass catalogue for your region.
0x87e00017	When installing or updating a game or app on the console. The download failed or paused because of a network problem or a service alert.	Status page. If there’s an alert, wait for the service to come back. Otherwise, work through Microsoft’s troubleshooters for slow downloads and connection speed.
0x80072EFE	When installing or updating on Xbox One. The network connection was interrupted during the download.	Status page, restart your modem or router, run the network test (steps below). Packet loss should be under 5%.

To run the network test, go to Profile & system > Settings > General > Network settings > Test network speed & statistics and look at Packet loss. If a full console drive is what’s holding up installs, your options are in our guide to expanding Xbox storage.

Network and Xbox services

Code	When it appears	What to do
0x87E105DC	When launching a game or app on Xbox One. The service behind the game is unavailable, or Xbox Live has an outage.	Status page. Then test the connection: Profile & system > Settings > General > Network settings > Test network connection.
0x80a40019	When connecting to Xbox Live on Xbox One. A network problem.	Status page, restart the console. If that doesn’t help, wait a few minutes and sign in again.
0x80832003	When playing on Xbox or Windows. A temporary Xbox network problem.	Status page. During an outage, play offline if the game supports it. Try another game. If only one game fails, reinstall it; if they all do, restart the device.
0x87e50033	When launching a game or app on the console. A temporary issue.	Open the guide with the Xbox button, highlight the game, press Menu and choose Quit. Wait at least 10 seconds and start it again.
0x80A40401	“Service unavailable” when accessing Xbox Live. The service isn’t available in your region.	According to Microsoft, there’s no workaround.

0x80A40401 isn’t a console or network fault. Microsoft says it is adjusting its service offerings in some regions to comply with government mandates, so some services are no longer available everywhere. There is nothing to fix on your end, and Microsoft doesn’t offer a fix either.

Unexpected console error: 0x80070bfa

0x80070bfa shows up while using an Xbox One and means either an Xbox Live problem or an unexpected console error. Microsoft suggests going through these steps in order and stopping as soon as the error is gone:

1. Check the Xbox status page.
2. Turn the console off by holding the power button on the front for 10 seconds, then turn it back on.
3. Uninstall and reinstall the game or app: guide > My games & apps > See all, highlight the game, press Menu and choose Uninstall > Uninstall all. Reinstall it from the disc or from the Ready to install tab.
4. Only as a last resort, reset the console: Profile & system > Settings > System > Console info > Reset console, and choose Reset and keep my games & apps. This reinstalls the system and keeps your games. Any other option restores factory defaults.

Errors when installing games on PC

Three codes relate to installing Game Pass or Microsoft Store games on a Windows PC. How installs work in the app and where to change the install drive is covered in our Xbox app guide.

Code	When it appears	What to do
0x80070070	When installing a Game Pass game on PC. There isn’t enough drive space.	Free up space or pick another drive, then install again.
0x80070002	When launching or installing a game on PC. The PC can’t find the item it needs.	Status page. Wait a while and try again; Microsoft says these usually resolve themselves.
0x8007045B	When installing a Game Pass game on PC. A Windows update failed because the PC restarted during the download.	Let Windows Update finish downloading and update Windows.

Join our Discord and ask other players whether they’re seeing the same code right now: Discord GamersTogether.

FAQ

Information verified on 20 October 2026. More console and Game Pass guides are in our Xbox section.